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Overview Leasing & Equipment Distributor Programs Digital Media Deal Builder Platform Salesforce POC Status Dashboard Wednesday Topics
Ronnoco Coffee — Strategic Briefing · August 2026

Building the Systems
That Drive Growth

Since joining Ronnoco, I have taken a systems integration approach to developing new capabilities — building tools and workflows that tie existing processes together rather than replacing them. The goal: a more efficient sales force, a more structured sales process, and more accurate deal flow from lead to closed deal.

Nearly all of this development has been accomplished with little or no financial support from Ronnoco. These systems were funded and built through personal initiative, in service of this company's growth.

Chuck LovornPrepared by
August 2026Date
Greg Creel, CFOPrepared for
Wednesday, Aug 6 · 3 PMMeeting
Section 01

Leasing & Equipment Programs

Programs developed to offset capital expenses for new customers — making it easier for our sales team to win accounts that can't or won't make a large upfront equipment investment.

Early 2026 Launch — Lessons Learned

We launched a first version of this program at the beginning of the year. It was not successful. The program was only available through one distributor, and that distributor held us back from presenting it to their customers for approximately five months. During that time, I developed a better approach — one that created significantly less friction for our sales team and customers. That work became the Deal Builder platform.

Four Deal Types

📋 Lease

Lease Equipment

Customer pays a fixed monthly fee. Ronnoco retains ownership. Min. $5,000. Rate: equipment total × 3.95%.

💰 Finance

Finance Equipment

Customer pays in installments and owns the equipment at end of term. Same $5,000 minimum.

✅ Purchase

Purchase From Ronnoco

Customer pays full list price upfront. No minimum. Immediate ownership. No financing required.

🔄 Loaned

Loaned Equipment

Ronnoco places equipment at no cost in exchange for committed coffee supply program. Strictest ROI gate.

Loaned Equipment — ROI Qualification Gate

Hard Submission Gate — Cannot Be Bypassed

Ronnoco must recover the full cost of loaned equipment within 12 months from product gross profit, AND generate a minimum 25% profit above break-even. Deals that don't qualify cannot be submitted.

Example — $1,200 Equipment Package

Equipment Value (Loaned)$1,200.00
Break-even Monthly GP (÷12)$100.00/mo
Qualifying Threshold (×1.25)$125.00/mo
Deal A — Monthly GP: $150✓ QUALIFIES
Deal B — Monthly GP: $110✗ DOES NOT QUALIFY

Distributor Bundle Programs

ProgramMonthly FeeWhat's Included
Small Coffee — Bottle Brewer$199/moEquipment + Digital Media + Service
Small Coffee — Airpot Brewer$199/moEquipment + Digital Media + Service
Small Coffee — Single Direct Heat$199/moEquipment + Digital Media + Service
Medium/Large — Dual Direct Heat$299/moEquipment + Digital Media + Service
Medium/Large — Combo Brewer$299/moEquipment + Digital Media + Service
Polar Wave Bundle$299/moEquipment + Digital Media + Service

Capital Flow — How the Lease Finances Equipment

Governed by the signed Program Agreement with Smarter Equipment Finance, LLC (SEF), dated January 21, 2026. SEF — not Ronnoco — carries the equipment on its balance sheet during the lease term.

1

Credit Approval

Ronnoco submits customer to SEF for credit review. Decision within 1 business day. Approval valid 30 days.

2

Lease Agreement Executed

Customer signs lease agreement directly with SEF. SEF is the lessor — not Ronnoco.

3

Ronnoco Invoices SEF

Invoice structured as: Sold To: Smarter Equipment Finance / Ship To: Customer. May include approved service and maintenance amounts.

4

SEF Pays Ronnoco Upfront ← Key

Ronnoco receives full invoice payment BEFORE or AT equipment delivery. Zero capital outlay. Cash in hand before equipment ships.

5

Equipment Ships to Customer

Equipment goes directly to customer location. SEF owns it. Customer makes monthly payments to SEF — not Ronnoco.

6

Ronnoco's Ongoing Obligation

Service and maintenance of the equipment for the lease term. This is the basis for including service in the bundle program.

7

End of Lease — Equipment Returns to Ronnoco

SEF transfers ownership to Ronnoco at 10% of original invoice price. Ronnoco may then sell, re-lease, or recover the equipment.

Critical Point: Ronnoco Does NOT Bear Customer Credit Risk

The repurchase obligation is triggered only by Ronnoco misrepresentation, fraud, or breach — NOT by customer default. If a customer stops paying, SEF absorbs that loss. Ronnoco is protected.

Capital Position Summary

ItemImpact on Ronnoco
Equipment capital outlayNone — SEF funds the purchase
Cash received at deal fundingFull invoice value — before or at delivery
Customer credit riskNone — SEF assumes it entirely
Ongoing obligationService & maintenance during lease term
End-of-lease equipment recoveryRonnoco reacquires at 10% of original invoice
Repurchase riskOnly triggered by Ronnoco misrepresentation or fraud
Section 02

Distributor Programs

Ronnoco's go-to-market model runs through the distributor channel. Rather than fight that reality, the approach has been to build with it — tools that make it easy for distributor reps to submit leads and track deals, while feeding clean structured data into Ronnoco's internal workflow.

🎯
Lead-First Philosophy
Built the entire workflow around how reps and the industry naturally work — starting from the lead, not abstract CRM data entry. Sophisticated workflow logic keeps the deal moving at each stage automatically.
📋
Distributor Lead Portal
Web-based lead submission system with distributor-specific forms per warehouse. Pre-populated with distributor info. Loaned Equipment eligibility gate at intake — blocked automatically if coffee spend is below threshold.
🗺️
Lead Routing Engine
Incoming leads automatically routed to the correct Ronnoco director or sales rep based on distributor and warehouse. Replaced manual sorting — leads reach the right person immediately.

Three-Tier Pricing Architecture

TierExample AmountDescription
Ronnoco COG$20.00Ronnoco's cost to manufacture or source
Ronnoco List Price$80.00Price Ronnoco charges the distributor
Distributor List Price$100.00Price the distributor charges the customer

Each distributor independently sets their customer price. Rebate and bill-back structures are formalized and tracked per deal for gross profit reporting.

💵
Rebate
Ronnoco issues a check directly to the customer. Distributor collects full Distributor List Price. Calculated against Distributor List Price — not Ronnoco's.
🔁
Distributor Bill-back
Distributor charges customer the net agreed price. Distributor bills Ronnoco for the difference. Ronnoco credits the distributor against their next inventory purchase.
Section 03

Digital Media Programs

Prior to my arrival, Ronnoco had no formal digital media program, no platform, and no defined strategy. Black Pixel Media has been the creative and technology engine behind all of the digital work accomplished at Ronnoco.

Built and funded through Black Pixel Media

The digital media infrastructure, creative development, and player deployment have been built with little to no financial contribution from Ronnoco. This allowed rapid delivery without waiting for internal budget cycles.

Black Pixel Players
Deployed and stable at customer locations through the Black Pixel Network. Proven hardware running reliable digital media delivery in the field.
🎨
Black Pixel Media
Creative and technology engine for all digital work at Ronnoco. Combines digital signage strategy, cloud-based content delivery, and partner-focused value programs for c-store, foodservice, and hospitality verticals.
📦
Program Benefit Model
Digital media is included in Distributor Bundle leases while customers remain in compliance with the Ronnoco Supply, Service & Marketing Agreement. Not a standalone service.
Chain Policy (15+ Locations)

Customers operating 15 or more stores may be evaluated case-by-case for expanded or custom digital media engagement. Any chain-level custom digital media support requires Ronnoco approval and documented program scope.

Section 04

Deal Builder Platform

The central tool developed to solve the gap between how the sales team actually works and what existing systems could support. A deal workflow platform — starting from the lead, building the deal, routing it through approvals and finance, tracking it to close.

View Live Platform →

HT Hackney Onboarding — Results

📈
More Productive Team
Since bringing HT Hackney onto the platform, the sales team has become measurably more productive with a clear, structured deal workflow.
🔍
More Lead Data Flowing
More lead information is captured and flowing into the system as reps work their deals — improving visibility and reporting quality.
📊
Easy Distributor Reporting
Deals easily reported back to HT Hackney through their portal. The process produces efficient, well-documented deals right through to customer setup.
⚠️ The Internal Process Blocker

Deal Builder worked. Deals were coming through clean, complete, and structured. Then they hit Ronnoco's internal operations. The ops team required the sales team to fill out legacy forms — even though all of that information had already been collected and was available in their dashboard. This created a significant blocker. Mixed messaging from sales, service, and operations teams compounded the problem. The friction was not a technology problem. It was an internal coordination problem.

Platform Capabilities

🎯
Lead Intake & Portal Integration
Distributor-specific forms feed directly into the deal workflow.
🧮
Live ROI Calculator
Hard qualification gates — unqualified loaned deals cannot be submitted.
Director Approval Workflow
Loaned equipment deals route through director approval queue automatically.
🏦
Finance & Credit Integration
Smarter Equipment Finance queue with credit application directly from the customer quote.
📦
Operations Queue
Equipment ordering, fulfillment, and installation scheduling workflow.
📱
Progressive Web App
Installable on any device. Works offline. Full audit trail on every deal action.
Section 05

Salesforce — Proof of Concept

The Deal Builder workflows were presented to Ronnoco's IT team as examples of what the sales system should accomplish. A basic Salesforce connection was built — a proof of concept to demonstrate feasibility, not a hardened production integration.

🎯
What Was Built
A basic SF connection designed to show that Deal Builder workflows could be secured and tied to the Salesforce platform. The goal was to open a conversation with IT — not to present a production system.
🛑
IT Response
IT reviewed the POC and asked that development stop. Called it "too immature" — but what they reviewed was a feasibility demo. No hardening or security requirements were ever provided.
⏸️
Current Status
On hold — pending a Salesforce replacement path. Without IT requirements or organizational support, the path forward cannot be defined or executed alone.
The Work Didn't Get a Fair Showing

A real integration path would require more development — but the critical gap is that IT never provided hardening and security requirements. Without that guidance, it was not possible to build to their standard. The door should not be closed on this work.

Two Paths Forward

🏪
Salesforce AppExchange
Submit Deal Builder as a formal Salesforce ISV managed package. Routes through Salesforce's own security review — typically satisfies enterprise IT without a separate custom audit. Ronnoco installs through the marketplace.
🤝
IT Re-engagement
Resume development with a clear set of hardening and security requirements from IT. Build to their standard with proper guidance. Requires organizational commitment and direction.
Section 06

Status Dashboard

Current status of every initiative as of August 2026.

Leasing / Equipment Programs

Four deal types defined. ROI framework enforced. SEF agreement signed.

● Operational

Distributor Bundle Programs

Six bundles active. $199/$299 monthly programs. Rolling out through distributor channel.

● Active

Distributor Lead Portal

Live and in use. Distributor-specific forms per warehouse. Feeds into Deal Builder workflow.

● Live

Internal Process Alignment

Ops team requiring legacy forms despite data being in dashboard. Sales/ops/service coordination needed.

⚠ Blocked

Deal Builder Platform

Live at dealbuilder.netlify.app. HT Hackney onboarded. Hampered by internal ops process gaps.

● Live

Deal Builder / Salesforce Application

POC built and shown to IT. Development halted per IT request. No requirements provided.

⏸ On Hold

Digital Media Program

Integrated into bundle program as compliance benefit. Chain policy defined.

● Active

Digital Signage — Black Pixel Players

Deployed and stable at customer locations through the Black Pixel Network.

● Deployed

Black Pixel Media

Creative and technology engine behind all digital work. Funded independently.

● Active

Three-Tier Pricing Architecture

Fully designed and documented. Requires IT and finance alignment to implement in Salesforce.

◎ Documented
Section 07

Topics for Wednesday

Five areas I'd like to discuss at our 3 PM meeting on Wednesday, August 6.

01

Leasing & Financial Exposure

How Ronnoco currently accounts for loaned equipment placements, and whether the ROI framework I've built aligns with how finance wants to evaluate these deals. The SEF agreement structure — where SEF absorbs credit risk and Ronnoco receives cash upfront — has significant positive implications for the balance sheet.

02

Internal Process Alignment

The operations process blocker is the most immediate obstacle to deal velocity. Deals are being built correctly and efficiently — but stalling internally when they reach customer setup. I'd like to understand whether there is appetite to address this formally.

03

Deal Builder / Salesforce Path Forward

The platform represents real value and a significant personal investment. What is the best path to bring it into the organization properly — AppExchange listing, a formal IT engagement with defined security requirements, or another structure?

04

Resourcing

Scaling these initiatives — particularly the Salesforce integration, digital media program, and Deal Builder rollout — requires organizational commitment that has not been available. What does that process look like from a CFO's perspective?

05

Commercial Opportunity

Deal Builder was built for Ronnoco but is designed to be deployed at any organization running Salesforce. There may be a separate business conversation worth having at the right time — particularly given the AppExchange path and potential for recurring revenue.